Refund & Cancellation Policy

For the purpose of this policy, the terms “we”, “us”, and “our” refer to Binny Kumari, Founder of Galaxy Healing World (GHW), whose registered office is W/o Vikas Kumar, Boddha, Badaut, Chhaprauli Dehat (Now in Nagar), Chhaprauli, Baghpat, Uttar Pradesh, 250617 The terms “you”, “your”, and “client” refer to any person booking or availing services from us.

Galaxy Healing World (GHW) believes in maintaining fairness and transparency with every client. We have therefore adopted a considerate and flexible cancellation and refund policy. By booking or paying for a session, you acknowledge that you have read, understood, and accepted this policy.

1. General Cancellation Policy

Cancellations will be considered only if the request is made within the same day of placing the order or booking the session. However, requests may not be entertained if the service or product has already been processed or scheduled.

2. Important Note Before Booking

Kindly think carefully and be sure that you want to take the therapy before making any payment. Once a session has been delivered, refunds are not possible even if you are dissatisfied with the outcome.

3. Definitions

• Session: A single scheduled therapy or healing appointment (in-person or online).
• Booking: A confirmed reservation for a session made after payment.
• Client / You: The person who books and/or attends the session.

4. Cancellation by Client

• Full Refund Eligibility: If you cancel at least 24 hours before the scheduled session, you are eligible for a full refund or credit (at GHW’s discretion).
• Late Cancellation / No-Show: If you cancel within 24 hours of the scheduled session or fail to attend without notifying us, no refund will be provided.
• After Session Taken: Once a session has been completed, it is non-refundable.

5. Rescheduling

• Requests made at least 24 hours in advance will be accommodated based on availability.
• Requests made within 24 hours of the session will be treated as late cancellations and no refund will apply.

6. Product or Item Purchases

For tangible products, cancellations will only be accepted within the same day of order placement, provided the item has not been shipped. Perishable items (e.g., flowers, food) are not eligible for cancellation. Refunds or replacements will be considered only if the delivered item is defective or damaged.

Any issue with a delivered product must be reported within the same day of receipt, with proof of the problem. Once verified, appropriate action will be taken at our discretion.

7. Multi-Session Packages and Continuing Bookings

• Booking sessions in continuation is the client’s responsibility.
• Once a session from a package is used, that session becomes non-refundable.
• Unused sessions may be rescheduled or credited upon request, subject to GHW’s discretion.

8. Cancellation or Change by Galaxy Healing World

In rare cases, if GHW needs to cancel or reschedule a session due to unforeseen circumstances, clients will be offered either:

• A full refund for the affected session, or
• An alternative appointment time agreeable to both parties.

You may choose to accept the refund instead of rescheduling.

9. Refund Processing

Refunds approved by Galaxy Healing World / Binny Kumari will be processed within 9–15 business days to the original payment method. Actual timelines may vary depending on banks or payment gateways.

10. Payment Processors and Fees

Refunds will be issued through the original mode of payment wherever possible. Please note that transaction or processing fees charged by payment gateways may not always be refundable.

11. Chargebacks and Disputes

If you raise a chargeback with your payment provider, please also notify us immediately. We encourage clients to contact GHW directly first to resolve any concerns before initiating a dispute.

12. Exceptional Circumstances

In extraordinary situations (e.g., severe illness, bereavement, or force majeure), refund or credit requests may be considered on a case-by-case basis at GHW’s discretion.

13. No Waiver

Failure by Galaxy Healing World to enforce any clause of this policy does not constitute a waiver of our rights.

14. Policy Updates

Galaxy Healing World reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice. The latest version will always be available on this page with an updated “Last Revised Date.”

15. Contact Us

For cancellations, refund requests, or further questions, please contact:

• Connect with us via: Contact Form
• Email: support@galaxyhealingworld.in
• Website: www.galaxyhealingworld.in

Founder: Binny Kumari, Galaxy Healing World